Privacy Policy — Haven Siam

This policy explains what Haven Siam collects through this website and why. It doesn't cover the separate privacy practices of Walailak Law Firm or our accounting partner, who handle your information independently once you engage their services directly.

What we collect

When you use the contact form on this site, we collect what you enter: your name, email address, phone number or WhatsApp/LINE handle, your preferred contact method, which tier or services you're interested in, and any message you write. If you contact us directly by phone, email, WhatsApp, or LINE instead, we receive whatever information those platforms and you choose to share.

We also use website analytics to understand how people use the site — pages visited, general location (country/city level), device type, and how you arrived here. This is aggregate, not tied to your name unless you've also submitted the contact form.

How we use it

To respond to your inquiry and follow up about the services you asked about.
To coordinate with Walailak Law Firm or our accounting partner on your behalf, but only once you've engaged us and only to the extent needed to deliver that service.
To understand which pages and content are useful, so we can improve the site.

We don't sell your information, and we don't use it for advertising or share it with anyone outside of delivering the service you asked for.

Who we share it with

Contact form submissions are processed through Web3Forms, a third-party form-handling service, to deliver your message to us. If you proceed with company registration, visa, work permit, or accounting services, we share the relevant details with Walailak Law Firm or our accounting partner so they can do that work — never more than what's needed for the task.

Your rights

Under Thailand's Personal Data Protection Act (PDPA), you have the right to access, correct, or request deletion of your personal data, and to withdraw consent for its use. To exercise any of these, contact us using the details below.

Data security

We take reasonable measures to protect the information you share with us. No online transmission is ever 100% secure, but we don't store sensitive information like payment details on this website — payment and billing are handled separately, directly with you.

Cookies & analytics

This site uses standard website analytics cookies to understand traffic patterns. You can disable cookies in your browser settings; the site will still function normally without them.

Changes to this policy

If this policy changes, we'll update this page and revise the date at the top. Continued use of the site after changes means you accept the updated policy.

Contact

Questions about this policy or your data can be sent to hello@havensiam.com.